“After 20 minutes on hold, I was offered two times for a service visit – oops, we are disconnected, redial, get put on hold and 20 minutes later I’m offered Thursday between 8 a.m. and 5 p.m. (Is Sears owned by the cable company?)”

Check out this blog where a Sears customer talks about her service call. Do companies actually make customers wait all day long?!? This is 2007 – we all have cell phones. Give a two hour time frame the day of the call – then call the customer if you are going to be late. Don’t make us look like the cable company.