NEW Customer Service Companies, Inc. has purchased Servicebench. (NEW is a privately-held, independent third-party administrator of extended service plans, buyer protection services and product support programs.) I’m not sure that we as service techs will see any changes though. My wish list for Servicebench is that they take advantage of the mobile technologies out there and make Servicebench more accessible from mobile communication devices. Maybe a new parent company will make this happen.
From the Servicebench Press Release.
About N.E.W. Customer Service Companies, Inc. (NEW)
NEW is the leading provider of extended service plans, buyer protection services and product support, providing coverage to more than 100 million consumers worldwide. Founded in 1983 with headquarters in Sterling, Va., NEW provides award-winning post-sale consumer care for leading retailers, consumer service providers, wireless carriers and financial services firms. For more information, please visit NEW at www.newcorp.com or call 1-800 WHAT’S NEW (1-800-942-8763).
ServiceBench is a leading provider of service management solutions that integrate post-sales service activities including service call management, field service management, parts management, claims management and service contract management. The ServiceBench on-demand system easily enables service transactions between manufacturers, retailers or extended warranty providers and their network of parts suppliers, distributors and service providers. ServiceBench solutions provide the essential foundation to manage the service chain for profit and competitive advantage. ServiceBench’s existing investors include JMI Equity, Valhalla Partners and NextGen Capital. For more information, please visit www.servicebench.com.